Thomas Merigold… Accelerating Growth Through Customer Driven Innovation and Strategic Leadership

 

My Strengths

Expertise in Quality Leadership with a successful record of developing quality

Proficient in Operational Efficiency in eliminating waste of resources and maximizing results for customers and shareholders

Experienced with Organizational Design that aligns work and resources to provide a quality experience for employees and customers

Applying Innovation and Design to accelerate business growth and solve the most critical customer needs

Delivering a Superior Customer Experience by developing a cross-organizational understanding of customer needs and how each role contributes to that experience

 

Industry Experience

Core Methodology

Business Results

  • Reduced operational costs by $5.2MM by reducing customer contacts driven by poor product and billing experiences
  • Improved operational efficiency for clients by 15% through automated, intelligent information at the point of need
  • Optimized operational efficiency to raise marginal results by 30% or $250K per month.
  • Eliminated production delays and delivered 100% on-time results with 100% quality, after incorporating quality ownership steps in workflows
  • Exceeded sales objectives with a $15M revenue increase by improving operational performance and restructuring capacity management
  • Achieved industry-low 15% annualized attrition rate and produced $4M in net sales revenue, with the creation of improvement initiative to reduce sales staff attrition
  • Migrate on line of business while build and implementing two new business lines into a a single application, reducing costs by $200K per year

Education & Credentials

BSBA with Honors – University of Phoenix

  • Lean Six Sigma Master Black Belt
  • Developed and facilitated Intuit’s Leadership Development Program to grow leadership bench through Process Excellence
  • Leadership Challenge Graduate